Big Barn Furniture Satisfaction Guarantee
At Big Barn Furniture your satisfaction is our priority. We offer the best prices around—though they’re always subject to change—so don’t wait to lock in your perfect piece today! We’ve crafted a flexible ordering process so you can shop with confidence, whether online, over the phone, or in-store. Our Satisfaction Guarantee ensures you never have to keep something you don’t love—giving you peace of mind with every purchase.
How It Works
- Place Your Order:
· In-Store or By Phone: Browse Bigbarnhomecenter.com, call us, or visit our store. Secure your order with a deposit—typically 50% down—and we’ll take care of the rest. (For items that require assembly there will be a onetime non-refundable assembly fee)
· Online: Orders placed through our website require full payment upfront for your convenience.
- We Order It: Once your payment is processed, we’ll confirm the sale with you and confirm the timeframe with our trusted vendors. All merchandise is shipped directly to our store, where our team ensures everything is in order.
- Come Check It Out: When your item arrives at our store, we’ll call you to stop by and inspect it in person.
- Love It? It’s Yours: If you’re happy with your purchase, pay the remaining balance (for in-store/phone orders) and take it home—or we’ll schedule delivery for you. All deliveries are confirmed and coordinated from our home office for a seamless experience.
- Not Perfect? We’ve Got You Covered: If the item isn’t right for you—for any reason—let us know. You can choose to reselect a different item, or we’ll refund your deposit (or full payment for online orders) via check within 7-10 business days.
Why Choose Us?
With Big Barn Furniture, there’s no risk—just a few weeks of order time. Our Satisfaction Guarantee lets you see your furniture before committing fully, ensuring you only bring home what you love. We handle the details—confirming vendor timelines, verifying your order, and managing delivery from our home office—so you can trust us to get it right, even without a call. Please note: We don’t ship nationwide, so all orders are for in-store pickup or local delivery.
Important Details
· Restocking Fees: For customizable items or orders over $2,000, a restocking fee will apply if you choose not to take the item. This also applies to online orders exceeding $2,000. We’ll provide clear details on restocking fees at the time of purchase.
· Right to Refuse Order: We reserve the right to refuse a satisfaction guarantee on any item based on resale-ability.
· Questions?: Call us at (802) 877-2839 or visit the store anytime—we’re here to make your experience better than satisfactory.
